What did you particulary like?

On this mission, several OLIAD consultants were to participate. I had a concern: Would all consultants have the same level of expertise as the one I had first met. I made a cold satisfaction survey of members who participated in the convention and it appears from this study that, regardless of the consultant, the level of satisfaction was very good. Comparing workshops made with another provider last year, satisfaction rates have soared by 30%.

One of the difficulties of this mission was the group heterogeneity, consisting of office bosses and Heads of Mission. These two populations have very different perceptions of the trade. It was necessary to "bring" to the two heterogeneous publics regarding their expectations and in terms of age.

The satisfaction survey revealed that managers were 95% satisfied in spite of these people being the most difficult to convince.

If you were to describe OLIAD mindset

It is a firm that has an intelligent approach because there is a great sense of listening and almost immediate adaptability.

This is true in the pre-conceptualization of the demand definition, but also in animation. This really surprised me: there were very different participants in the workshops and and consultants demonstrated relational flexibility and adaptability.

Finally, I felt accompanied at all times. The follow-up did not stop at the end of the training session, the project manager called me afterward. A relationship was born.

What did you particulary like?

The commitment of Olivier in the understanding of our business and its ability to integrate the specificities of the business as well as the culture of the company have been key factors in this success.

What outcomes / impacts have you observed?

Our conversion rate prospects to customers was improved by over 20%, but especially the culture of listening, attention and service taught to our employees and instilled in our process is a guarantee of sustainability of investments made together.

If you were to describe OLIAD mindset

OLIAD competence and technical skills are undeniable. But above all, Olivier's quality of listening and energy are communicative to all!

OLIAD always retained this demanding requirement especially in terms of reactivity when we call them in an emergency.

Olivier ADAM knows to be "annoying" in the best sense. He can say what's wrong detailed with acuteness and adaptability.

He gets involved, doesn't count hours. He actually awaits the return of the participants, he is fully involved.

What outcomes / impacts did you observe?

Factually, we have a success rate of 2/3. Qualitatively the results are superior.

Where I see people progressing, it's afterward -past the training when it's "digested". Once people are done, they're happy. They realize that it was the only way to "go up a step. "

If you were to describe OLIAD mindset

Competent, "annoying", involved.

He is a reflection of what people should be commercially: enthusiastic, empathetic and results oriented, with good commercial know-how.

He is also very good at recruitment to help you select a sales person. He is able to adapt to different sectors and different business profiles: a very wide range, from "push" sales to more "expert" sales.

He also happens to create the link in the group, and people work better together afterwards, this strengthens ties in teams.

On this first operation, the accompaniment was set up in a hurry and in the end the team won the bidding! After this personalized support, I took the time to get acquainted with Olivier. I appreciated his rather detailed analysis of our work environment and rapid understanding of the needs and situations. This company fits perfectly into our operation modes, with a strong ability to adapt. Also, it's very comfortable for us to work with consultants who know and understand our business problems.

If you were to describe OLIAD mindset

A "thousand percent involved" as if the issue was his, with a strong culture of performance.